Protecting your personal data is important to us. This policy explains what information we collect, why we collect it and how we keep it safe.
- Data controller
- CAKIR Technologies OÜ
- Registry code
- 17574952
- Registered address
- Veskiposti tn 2-1002, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia
- Contact
- [email protected]
01Who we are
CAKIR Technologies OÜ, registry code 17574952, registered at Veskiposti tn 2-1002, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia, operates the RapidNumber service and acts as the data controller for the personal data described in this policy (“we”, “us”, “our”).
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to the RapidNumber website, customer account and related services.
02Personal data we collect
Depending on how you use our services, we may process the following categories of personal data:
- Contact details: name, email address, phone number, country and company name.
- Account data: login email and, where applicable, an identifier from a third-party sign-in provider.
- Billing and transaction data: invoices, payment records and the payment method used.
- Identity verification data: copies of identity documents, proof of address and, where required, a photo of you holding your document, collected to meet regulatory requirements for number activation.
- Service data: virtual number usage, call and SMS forwarding settings, timestamps and IP addresses.
- Communication data: chat messages, support tickets and email correspondence with us.
03Service providers we work with
We rely on carefully selected third-party providers that process personal data on our behalf. Each provider is bound by a data processing agreement and may only use the data to deliver its service to us.
| Category | Purpose | Data involved |
|---|---|---|
| AnalyticsMeasuring website performance and improving usability. | Measuring website performance and improving usability. | Cookies, usage and session data, IP address, pages visited, device information. |
| Customer supportLive chat, support tickets and handling contact form requests. | Live chat, support tickets and handling contact form requests. | Messages, contact details, IP address, support history. |
| Email communicationsService notifications and, where you have agreed, newsletters and offers. | Service notifications and, where you have agreed, newsletters and offers. | Email address, name (if provided), engagement data such as opens and clicks. |
| AuthenticationAccount sign-in, including sign-in through third-party accounts where offered. | Account sign-in, including sign-in through third-party accounts where offered. | Login email, third-party account identifier. |
| PaymentsProcessing card, wallet and cryptocurrency payments and issuing invoices. | Processing card, wallet and cryptocurrency payments and issuing invoices. | Billing details, transaction records. Card details are handled by the payment provider and are not stored by us. |
| Hosting and infrastructureHosting the website, domain management, caching and performance. | Hosting the website, domain management, caching and performance. | Technical logs, IP address. |
| Telecommunications partnersAllocating, activating and operating virtual numbers. | Allocating, activating and operating virtual numbers. | Identity and verification documents where required, number configuration and usage data. |
A current list of the providers we use is available on request.
04How we use your data
We use personal data to:
- create and administer your account;
- deliver, maintain and improve our services, including virtual numbers, SMS forwarding and IVR;
- process payments and issue invoices;
- verify your identity where required by law or by our telecommunications partners;
- respond to enquiries and provide customer support;
- send service-related notices and, with your consent, marketing communications;
- monitor website performance, security and usage trends.
05Legal basis for processing
We process personal data on one or more of the following legal bases:
- Performance of a contract: to provide the services you have requested.
- Legal obligation: to comply with telecommunications, tax, accounting and other legal requirements.
- Legitimate interests: for example, to secure our systems and to prevent fraud and misuse.
- Consent: for optional analytics, marketing communications and similar purposes.
07International transfers
Some of our providers may process data outside the European Economic Area. Where this happens, we ensure an adequate level of protection, for example through an adequacy decision of the European Commission or Standard Contractual Clauses.
08Data retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, or for longer where required by law (for example, accounting and tax records). When data is no longer needed, it is deleted or anonymised.
10Your rights
Under the GDPR, you have the right to:
- access the personal data we hold about you;
- have inaccurate or incomplete data corrected;
- request deletion of your data (“right to be forgotten”);
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw your consent at any time, without affecting processing carried out before withdrawal.
To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding.
You also have the right to lodge a complaint with a supervisory authority. In Estonia, this is the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee).
11Data security
We apply appropriate technical and organisational measures, including encryption, secure infrastructure and access controls, to protect personal data against unauthorised access, disclosure, alteration or destruction.
12Age requirement
Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from anyone under this age.
13Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by a notice on our website or by email. The current version is always available on this page.
14Contact
For any questions or requests regarding this policy or your personal data, please contact CAKIR Technologies OÜ at [email protected].