Refund Policy

This Refund Policy sets out the conditions under which CAKIR Technologies OÜ, operating the RapidNumber service (the “Company”, “we”, “us”), issues refunds for virtual numbers and one-time (disposable) numbers. It forms an integral part of our Terms of Services.

Please review this policy carefully before placing an order.

Not refundable

A refund is not provided in the following circumstances:

• The Client cancels a service before the end of the paid period on their own initiative, for reasons unrelated to service quality.
• The Client disconnects or deletes a paid service while unused funds remain on the account balance.
• Activation of the number requires identity documents of the end user, the Client accepted this requirement when placing the order, but subsequently declines to provide all of the required documents.
• The service has been used in breach of local law or for fraudulent purposes; the Company has received a complaint from the local number provider or a law enforcement authority; or the Company has reasonable grounds or evidence to believe that the service is being, or is intended to be, used for fraud.
• The Client disregarded the stated restrictions of an SMS number. In such cases, neither cancellation nor a free replacement is provided.
• A number designated “for registration” is operational and receives SMS from most services but not from one particular service. In this case, the Company’s obligations are deemed fulfilled and no refund or replacement is provided.
• Caller ID (display of the rented number) cannot be provided for technical reasons.
• The Client changes their mind after placing an order.
• The Client tops up the account balance by mistake.
• Any other situation arising from the Client’s misunderstanding of how the services work.

Some services apply their own restrictions that may prevent SMS from being sent to certain numbers or to numbers of certain operators.

Refunded to balance

The full amount is credited back to the balance of the Client’s personal account in the following cases:

• A rented number has been out of service for more than 24 hours. The Company compensates the period during which the number was unavailable, counted from the moment the Client reported the issue.
• The number has been disconnected and/or blocked by the local operator for reasons unrelated to the Client’s activity.
• The Company is unable to provide a paid number for reasons beyond its control.

Refunded to the Client

Funds held on the account balance are refunded to the Client in the following cases:

• The Company is unable to fulfil an order for a virtual number that was available to order on the website at the time of purchase.
• A purchased number does not work, or has stopped working, due to a fault of the local provider, and the Company cannot offer a replacement number in the same country or city.

Not all payment methods support refunds. Where a payment was made using such a method, we will offer an alternative means of refund.

Refund to account balance

1–5 business days

Refund request review

Within 2 business days

Maximum processing period

Up to 1 month

Refunds paid directly to the Client are issued only upon a personal request. Requests must be sent by email to [email protected] and are reviewed by the responsible department within two business days of receipt.

Each request must include:

• the name of the service concerned;
• the amount requested and the reason for the refund;
• bank details or the details of another payment method to which the refund should be made.

Requests that do not contain all of the information above cannot be reviewed.

Refunds for one-time (disposable) numbers are credited to the balance of the Client’s personal account only.

The disposable number service is fully automated. Please follow the instructions shown when ordering a number to avoid any issues.

For any questions about this policy, please contact us at [email protected].