Frequently asked questions

A virtual phone number is a real number that anyone can dial, but it is not tied to a particular SIM card, handset or building. Calls and messages are delivered to the destination you choose, such as your mobile, a landline, a SIP app or your email. Learn how it works.

Not exactly. VoIP refers to the technology that carries a call over the internet, while “virtual” means the number is not tied to a physical line. If a service rejects VoIP numbers, a non-VoIP number on a real SIM card is the right choice.

Only if calls are delivered to an app. If you forward the number to a regular mobile or landline, calls arrive over the normal phone network and no internet connection is needed on your side.

No. It looks and behaves like any other number in that country, and callers pay their usual rate to dial it.

Yes. The number belongs to your account, not to your location. You simply update the destination it forwards to.

Activation time depends on the country and number type. It typically takes 1 to 5 business days, and up to 15 days where document verification is required.

Some countries require proof of identity or of the address of the business or its representative before a number can be activated. The requirements are shown before you order, and our team will tell you how to submit any documents.

Numbers are assigned from our available inventory, so a specific number cannot be guaranteed.

A standard number handles one call at a time. If you expect calls to overlap, choose a multichannel number, which accepts several calls simultaneously.

Yes. You can hold as many numbers as you need from different countries and cities under one account and manage them from a single dashboard. See our prices for available countries.

No. Our services do not provide access to emergency numbers such as 112 or 911.

To a mobile, a landline, a SIP account or an office phone system. Forwarding to SIP is free; the cost of forwarding to a phone number is shown before you order. You can also set up rules and an IVR menu.

Yes. With SMS forwarding, messages can be delivered to your email or to another phone number.

Yes, by activating a SIP account on your number, subject to approval. Outgoing calls are charged separately from the number rental, and caller ID availability depends on the destination country.

The number owner. Incoming calls to a toll-free number are charged to the account holder per minute, so callers can reach you at no cost.

Numbers designated “for registration” accept messages from most online platforms, but delivery from every individual service cannot be guaranteed.

Bank cards, PayPal for companies, invoices in USD and EUR, cryptocurrencies such as BTC and USDT, and many local payment methods. See the full list on our Payment Methods page.

Services are prepaid. Monthly fees are deducted automatically from your account balance, and services are suspended if the balance becomes negative until it is topped up.

Delete the number from your account before the start of the next billing period to avoid further charges.

Refunds are available in specific cases, for example if a number has been out of service for more than 24 hours or cannot be provided. Full details are in our Refund Policy.

If no SMS is received, the amount is refunded to your account balance automatically within 15 to 20 minutes.