Terms of Services

This Service Agreement (the “Agreement”) is a legally binding contract between CAKIR Technologies OÜ, registry code 17574952, operating the RapidNumber service (the “Company”, “we”, “us”), and any natural or legal person who uses the service (the “Client”, “you”).

By registering an account on the RapidNumber website, you confirm that you have read, understood and accepted this Agreement in full.

Email is our primary means of communication. You consent to receive notices and other communications from us electronically, and to the processing and retention of your personal data for as long as this Agreement remains in force. Orders, payments and the management of all services are carried out through your personal account.

This Agreement sets out the Terms of Services under which the Company provides telecommunications services to the Client through RapidNumber.

The Company

• Provides virtual numbers on a rental basis, together with inbound call handling, SMS and related communication services.
• Assigns numbers from its available inventory only; requests for specific numbers cannot be guaranteed.
• Operates and maintains the infrastructure required to deliver the services.
• Provides support and guidance in relation to the Client’s active services.
• May replace an assigned number where this is required by changes in legislation or by technical circumstances beyond its control. Replacement is carried out free of charge and the Client is informed as soon as reasonably possible. The Company is not liable for any third-party costs the Client may incur as a result.
• May suspend or terminate services without refund if the Client breaches this Agreement, submits false or incomplete documentation, or if there are reasonable grounds to suspect that the account is being used for unlawful purposes.
• May amend its prices or this Agreement where required by law, by security considerations or by changes in its business, without prior notice.

The Client

• Pays for the services on time by maintaining a sufficient balance on their account.
• Provides valid identity documents or company registration details where these are required to activate a number.
• Reports any service issue to our support team with sufficient detail to allow investigation. Without this information, a resolution cannot be guaranteed.
• Does not use the services for fraud, unsolicited messaging (spam), unlawful activity, infringement of intellectual property or the distribution of harmful content.
• Communicates with our support team in a respectful manner. The Company may decline to respond to abusive or unrelated requests.
• Bears full responsibility for any use of the services by third parties through the Client’s account.
• Confirms that the use of IP telephony is permitted in their country and accepts full responsibility for compliance with local law.
• Confirms that they are at least 18 years of age.
• Does not assign or transfer their rights under this Agreement to a third party without the Company’s prior written consent.

• The Company strives to provide a stable service but does not guarantee that it will be available without interruption at all times.
• The services do not provide access to emergency numbers (such as 112 or 911), and no support is offered for such use.
• Virtual numbers are intended for receiving calls and SMS. Outgoing calls are a separate feature that is subject to approval and is provided without Caller ID by default. Caller ID availability depends on the destination country and is not guaranteed.
• Number activation typically takes between 1 and 5 business days. Where document verification is required, this may extend to up to 15 days. Delays in activation do not give rise to a refund.
• For toll-free numbers (for example, 800 numbers), incoming calls are charged to the account holder per minute. Reachability of a toll-free number from outside the country in which it is registered is not guaranteed.
• SMS numbers designated “for registration” generally accept messages from online platforms; however, delivery from every individual service cannot be guaranteed. Numbers without this designation may be restricted by local operators from receiving messages from banks, messaging applications or international senders.
• All virtual numbers are provided on a rental basis. Once the rental period ends, a number may be reassigned to another user.

• All services are prepaid and remain active for as long as the account balance covers the applicable charges.
• Charges may include setup fees, monthly subscription fees, call forwarding rates and, where applicable, outgoing call fees.
• Monthly fees are debited automatically. If the account balance becomes negative, services are suspended until the outstanding amount has been settled.
• The Company may release a rented number due to unpaid charges without prior notice. To avoid further charges, the Client must remove the number from their account before the start of the next billing period.
• Refunds and balance adjustments are handled in accordance with our Refund Policy.

Each party retains ownership of its own intellectual property. The Client may not use the RapidNumber name, trademarks or materials without the Company’s express prior written consent.

The Company treats the Client’s personal data as confidential and processes it in line with our Privacy Policy. Relevant information may be disclosed to telecommunications operators or to law enforcement authorities where the Company receives a valid official request.

The Company is not liable for any indirect, incidental or consequential damages, including loss of data or loss of profit, arising from interruptions to the services.

The Company is not responsible for any legal consequences arising from the Client’s breach of the laws of the country in which a number is registered. Typographical errors on the website or in invoices will be corrected once identified and do not give rise to any liability for damages.

The Company is not liable for any failure or delay in providing the services caused by circumstances beyond its reasonable control, including natural disasters, power outages, armed conflict, sanctions, acts of government authorities and failures of third-party telecommunications operators.

The Client agrees that the Company, its founders and employees shall not be held liable for any claims, losses or damages arising from the use of, or inability to use, the services, including delays in data transmission or system malfunctions.

This Agreement enters into force when the Client creates an account and remains in effect until terminated by either party. The Company may terminate the Agreement if the Client breaches any of its terms. Upon termination, all obligations of the Company towards the Client are deemed fulfilled.

This Agreement constitutes the entire agreement between the parties with respect to its subject matter. It is governed by the laws of the Republic of Estonia and applicable European Union law.

Questions regarding this Agreement may be sent to [email protected].